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Managed IT Services

MicroPro acts as your full-service IT partner — handling day-to-day operations, endpoint management, monitoring, and strategic guidance so your team stays focused on the business.

Talk to MicroPro About Managed IT
The service

Your IT department — managed.

Managed IT services go beyond a help desk. Where a Service Desk responds to issues your team reports, managed IT is proactive — monitoring your environment, maintaining endpoints, managing vendors, and planning ahead to prevent problems before they affect the business.

MicroPro works as a full IT partner for businesses that don't have an internal IT team — and for businesses that do but want to offload the operational burden and focus internal staff on higher-value work. You get the equivalent of a capable, always-on IT department at a fraction of the in-house cost.

Everything from daily support tickets to quarterly technology reviews is covered. One partner, one monthly engagement, one accountable team.

Support
Service Desk for end-user support
Remote assistance and troubleshooting
Escalation and incident management
Device & Endpoint
Endpoint and device management
Patch and update management
Antivirus and endpoint security
Monitoring & Operations
Infrastructure monitoring and alerting
Performance and uptime tracking
Vendor coordination and management
Strategy & Reporting
Routine IT administration
Monthly reporting and service reviews
Strategic guidance and planning support
The difference

More than a help desk.

Service Desk only
Responds when users report issues
Reactive — waits for problems to surface
Handles tickets; doesn't own the environment
No endpoint management or patching
No vendor coordination or monitoring
Managed IT Services
Includes Service Desk for end-user support
Proactive — monitors and maintains before issues arise
Owns endpoint health, patching, and security
Manages vendors, infrastructure, and continuity
Provides strategic guidance and monthly reviews
What you get

Business outcomes, not feature lists.

01
Predictable IT operations
Issues caught and resolved before they disrupt the business. Proactive maintenance reduces surprise outages.
02
Reduced burden on your team
MicroPro handles routine IT so your internal staff can focus on higher-value work — not support tickets.
03
One accountable partner
Single point of contact for all IT needs. No vendor juggling or accountability gaps between systems.
04
Improved security posture
Endpoint protection, patching, and monitoring as standard. Security isn't an add-on — it's built in.
05
Strategic guidance
Regular reviews and recommendations so your technology keeps pace with your business, not behind it.
Pricing

Per-user pricing. Full coverage.

All pricing is in Canadian dollars. Managed IT Services includes everything in the Service Desk plan plus endpoint management, monitoring, vendor coordination, and strategic guidance.

Starting at
CAD $95
per user / month
Includes
Service Desk for end-user support
Endpoint management and patching
Infrastructure monitoring and alerting
Vendor coordination and management
Routine IT administration
Strategic guidance and monthly reviews

Pricing scales based on number of users, devices, locations, compliance needs, and infrastructure complexity.

Get a Custom Quote
Client stories

Case studies and client testimonials coming soon.

Related Services

Ready for IT that runs itself?

MicroPro will assess your environment and recommend a managed IT plan built around your team, tools, and growth goals.

Talk to MicroPro About Managed IT